What are your shipping methods?
The following are available for all in-stock items ordered before 2 p.m.
Adding customization to an item will postpone the shipment of your order .
– Standard Shipping: 15-45 Days
– Express Shipping : 7-15 Days
Is there anything that might delay my order?
Yes, if any of the following in-house processing procedures apply, they may postpone the shipping of your order:
• Holidays and Weekends
• Customizations
• Back-order
• Special-order
• Manual billing verification
Back order and special-order items might arrive separately from anything else you had in your cart.
Are services available on holidays?
Yes, we will offer online Chat serivce, but our shipping service will be stop at holidays .
What should I do if my package is lost or damaged in transit?
That’s frustrating, and we sincerely apologize if the carrier did not deliver your order promptly and in good condition.
If you did not receive your order, it’s smart to double check around your property, in your mailbox, at your local post office and with your neighbors to make sure that the order is not at your location.
If you can’t find it, or it arrived in less than top-class condition, please contact our online chat service,we will comfirm and resend new package to your for free.
What happens if an item is missing or if I receive the wrong item?
Again, frustrating. That one’s on us and we apologize.
Let’s fix it – Please contact our online chat service if an item is wrong or missing from your order.
We will do our best to correct it as efficiently as possible.